Professional Experience
Highlights
2018 - Present
Sr. Business Analyst [Communication Strategy & Engagement]
Gartner
INDIA
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Lead communication strategy for the largest portfolio of CHRO executive partners, driving exceptional collaboration, service utilization, and alignment with enterprise priorities.
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Revamped operational workflows on Eloqua, improving webinar communication journeys and generating 618+ live views with a 37.7% conversion rate.
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Designed data-driven, segmented email campaigns that improved open rates by 8%, strengthening digital engagement and message resonance.
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Developed cross-functional communication strategies grounded in stakeholder insights, ensuring cohesive and context-driven messaging for senior executives.
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Simplified communication processes and automated critical workflows, increasing clarity, consistency, and operational efficiency.
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Directed communication delivery for domestic and international conferences, achieving 60%+ satisfaction ratings through clear, effective service and stakeholder engagement.
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Built and executed comprehensive cross-training programs to enhance team capability, operational readiness, and consistent communication delivery across event teams.
Mar 2018 - May 2018
Content Manager
OJAS
Gurgaon, Haryana, INDIA
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Directed SEO-optimized content development strategy, boosting website SEO by approximately 8% through strategic content creation and optimization.
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Strengthened brand visibility through coordinated event support, content development, and PR collaboration.
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Facilitated team-building activities to enhance collaboration, capability, and alignment within the marketing function.
2007 - 2008
Marketing Coordinator, India
NELSON PLANNING & DESIGN
Noida, Delhi NCR, INDIA
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Conducted market research to identify emerging trends and strategic opportunities.
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Developed marketing collateral—including brochures, print ads, and proposal materials—to elevate brand representation.
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Coordinated logistics for high-impact proposals and marketing initiatives, contributing to successful high-value deal closures.
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Partnered with US marketing teams, demonstrating cross-cultural communication and global alignment
Skills & Expertise
[Strategic Communications & Engagement]
Strategic Communication & Engagement
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Strategic communication planning
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Stakeholder & executive engagement
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Internal communication frameworks
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Narrative development & content strategy
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Digital communication & audience segmentation
Programs & Operations Leadership
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Project leadership (PMP® certified)
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Workflow optimization & automation
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Cross-functional team leadership
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Employee training & development
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Process improvement & operational efficiency
Change Insights and Organizational Communication
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Change communication strategy
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Adoption & behavior-shift communication
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Data-driven communication analysis
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Culture alignment & employee engagement
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Cross-team collaboration and communication governance
Education
Master of Arts - PR & Event Management
Amity University, Noida, India
Focused on strategic communication, event leadership, and stakeholder engagement, building strong foundations in organizational messaging and integrated event strategy.
Bachelor of Arts - English
University of Delhi, India
Strengthened communication, analytical thinking, narrative understanding, and writing proficiency through deep study of literature and language.
2006 - 2007
Manager, Client Services
Evolve Brands
Gurgaon, Haryana, INDIA
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Conducted market and competitive analysis to support strategic growth decisions, including initiatives for JK Paper.
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Designed and implemented strategic B2B marketing programs that significantly enhanced brand visibility and strengthened client relationships.
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Managed customer and trade loyalty programs for premium brands, driving retention and improved brand engagement.
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Led on-ground market surveys to evaluate brand acceptance and inform marketing program optimization.
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Built strong, trust-based relationships with key clients, demonstrating excellence in account and client services leadership.
Feb 2006- Oct 2007
Marketing Executive, India
Siemon
New Delhi, INDIA
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Led end-to-end planning and execution of corporate events, significantly boosting brand visibility.
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Managed event logistics and communication flow to ensure a seamless attendee experience.
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Conducted competitive landscape assessments to refine marketing and sales strategy.
ADDITIONAL EXPERIENCE
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Guest Lecturer (English) | HP Medical College, Dharamsala, India | 2014 - 2015
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Freelance Artist | Entrepreneur | 2013 – 2017
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​Visa Officer | New Zealand High Commission, India | 2009 - 2010
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Senior Process Associate | Genpact, India | Sep 2003 - Jan 2006
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Customer Care Officer | Convergys India Pvt. Ltd., India | 2002 – 2003