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Professional Experience

Highlights

2018 - Present

Sr. Business Analyst [Communication Strategy & Engagement]

Gartner

INDIA

  • Lead communication strategy for the largest portfolio of CHRO executive partners, driving exceptional collaboration, service utilization, and alignment with enterprise priorities.

  • Revamped operational workflows on Eloqua, improving webinar communication journeys and generating 618+ live views with a 37.7% conversion rate.

  • Designed data-driven, segmented email campaigns that improved open rates by 8%, strengthening digital engagement and message resonance.

  • Developed cross-functional communication strategies grounded in stakeholder insights, ensuring cohesive and context-driven messaging for senior executives.

  • Simplified communication processes and automated critical workflows, increasing clarity, consistency, and operational efficiency.

  • Directed communication delivery for domestic and international conferences, achieving 60%+ satisfaction ratings through clear, effective service and stakeholder engagement.

  • Built and executed comprehensive cross-training programs to enhance team capability, operational readiness, and consistent communication delivery across event teams.

Mar 2018 - May 2018

Content Manager

OJAS

Gurgaon, Haryana, INDIA

  • Directed SEO-optimized content development strategy, boosting website SEO by approximately 8% through strategic content creation and optimization.

  • Strengthened brand visibility through coordinated event support, content development, and PR collaboration.

  • Facilitated team-building activities to enhance collaboration, capability, and alignment within the marketing function.

2007 - 2008

Marketing Coordinator, India

NELSON PLANNING & DESIGN

Noida, Delhi NCR, INDIA

  • Conducted market research to identify emerging trends and strategic opportunities.

  • Developed marketing collateral—including brochures, print ads, and proposal materials—to elevate brand representation.

  • Coordinated logistics for high-impact proposals and marketing initiatives, contributing to successful high-value deal closures.

  • Partnered with US marketing teams, demonstrating cross-cultural communication and global alignment

Skills & Expertise

[Strategic Communications & Engagement]

Strategic Communication & Engagement 

  • Strategic communication planning

  • Stakeholder & executive engagement

  • Internal communication frameworks

  • Narrative development & content strategy

  • Digital communication & audience segmentation

Programs & Operations Leadership 

  • Project leadership (PMP® certified)

  • Workflow optimization & automation

  • Cross-functional team leadership

  • Employee training & development

  • Process improvement & operational efficiency

Change Insights and Organizational Communication

  • Change communication strategy

  • Adoption & behavior-shift communication

  • Data-driven communication analysis

  • Culture alignment & employee engagement

  • Cross-team collaboration and communication governance

Education

Master of Arts - PR & Event Management

Amity University, Noida, India

Focused on strategic communication, event leadership, and stakeholder engagement, building strong foundations in organizational messaging and integrated event strategy.

Bachelor of Arts - English

University of Delhi, India

Strengthened communication, analytical thinking, narrative understanding, and writing proficiency through deep study of literature and language.

2006 - 2007

Manager, Client Services 

Evolve Brands

Gurgaon, Haryana, INDIA

  • Conducted market and competitive analysis to support strategic growth decisions, including initiatives for JK Paper.

  • Designed and implemented strategic B2B marketing programs that significantly enhanced brand visibility and strengthened client relationships.

  • Managed customer and trade loyalty programs for premium brands, driving retention and improved brand engagement.

  • Led on-ground market surveys to evaluate brand acceptance and inform marketing program optimization.

  • Built strong, trust-based relationships with key clients, demonstrating excellence in account and client services leadership.

Feb 2006- Oct 2007

Marketing Executive, India

Siemon

New Delhi, INDIA

  • Led end-to-end planning and execution of corporate events, significantly boosting brand visibility.

  • Managed event logistics and communication flow to ensure a seamless attendee experience.

  • Conducted competitive landscape assessments to refine marketing and sales strategy.

ADDITIONAL EXPERIENCE

  • Guest Lecturer (English) | HP Medical College, Dharamsala, India | 2014 - 2015

  • Freelance Artist | Entrepreneur | 2013 – 2017

  • ​Visa Officer | New Zealand High Commission, India | 2009 - 2010

  • Senior Process Associate | Genpact, India | Sep 2003 - Jan 2006

  •  Customer Care Officer | Convergys India Pvt. Ltd., India | 2002 – 2003

Education

Master of Arts - PR & Event Management

Amity University, Noida, India

Focused on strategic communication, event leadership, and stakeholder engagement, building strong foundations in organizational messaging and integrated event strategy.

Bachelor of Arts - English

University of Delhi, India

Strengthened communication, analytical thinking, narrative understanding, and writing proficiency through deep study of literature and language.

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